Privacy & Security Policy

1. Introduction

London Airport Taxi is operated by QMH Technologies Ltd (Company Registration No: 13506378), registered in England & Wales.

• We do not store or retain your credit card or financial details.
• All personal data is handled securely and only used to provide the services you request.

2. Information We Collect

When you use our website or booking system, we may collect:

• Personal details: Name, email, phone number, passenger details, pick-up and drop-off addresses, dates, and times.
• Booking information: Number of passengers, luggage requirements, special requests (e.g., child seats)
• Technical information: IP address, browser type, device details, and browsing behaviour for website analytics.
• Communication data: Emails, messages, or enquiries you send us, which may be archived securely.

3. How We Use Your Information

We only use your data for the following purposes:

• To process your booking and provide the airport transfer service requested.
• To communicate booking updates, confirmations, and service notifications.
• To share limited details with licensed drivers and suppliers so they can complete your journey.
• For internal administration, service improvements, and legal compliance.

4. Disclosure of Information

We may share your information only in these cases:

• With licensed drivers or sub-contractors to fulfil your booking.
• With law enforcement or regulatory authorities, where required by law.
• With payment providers for secure transaction processing.

5. Data Security

• We use SSL encryption and secure certificates to protect your data during online transactions.
• All staff have restricted access and are trained in data protection practices.
• Payment processing is handled by trusted third-party providers – we never store your financial details.

6. Cookies & Website Tracking

Our website uses cookies to:

• Enable essential functions (such as logging in, booking, or retrieving quotes).
• Analyse website performance and improve user experience.
• Remember user preferences during repeat visits.

You can manage or disable cookies in your browser settings. However, some site features may not function properly without them.

7. Emails & Communication

• You will receive booking confirmations, updates, and essential service-related emails.
• From time to time, we may send relevant updates or offers, but you can unsubscribe at any time.

8. Data Retention

We retain your personal data only for as long as necessary:

• Booking and invoice details may be stored for legal and accounting purposes.
• Communication records are securely archived and deleted when no longer required.

9. Your Rights (GDPR Compliance)

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your data (where legally permitted).
• Restrict or object to certain types of processing.

To exercise these rights, please contact us at .

10. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us: