Terms and Conditions

1. Booking Policy

• It is the customer's responsibility to ensure all details provided at the time of booking are accurate. This includes name, email, contact number, passenger details, luggage requirements, pick-up and drop-off addresses, date, and time.
• Bookings can be made online through our secure booking system or via our customer support team.
• You will receive an instant booking confirmation email with all journey details once your reservation is processed.

2. Prices & Payments

• All our fares are fixed at the time of booking. Once confirmed, the price will not change regardless of traffic delays, diversions, or weather conditions.
• Advertised prices may change from time to time, but this will not affect existing confirmed bookings.
• Payments can be made securely online using major credit/debit cards.

3. Cancellations & Refunds

• Cancellations made more than 12 hours before pick-up time: A small 5% transaction fee will be deducted, and the remaining balance refunded within 2–3 working days.
• Cancellations made within 12 hours of pick-up time: The fare is non-refundable.
• Flight cancellations: If your flight is cancelled, you will be entitled to a full refund, provided evidence is supplied.

4. Vehicle Types & Standards

• It is the passenger's responsibility to book the correct vehicle type for the number of passengers and luggage.
• Vehicle images displayed on our website are for illustration purposes only. The make, model, and colour may vary.
• All vehicles are fully licensed, insured, and maintained to Transport for London (TfL) standards.

5. Special Requests

• Any special requests (e.g., child seats, accessibility requirements, additional stops) must be specified at the time of booking.
• We will make every effort to accommodate your request but cannot guarantee availability.

6. Waiting Time & Flight Monitoring

• Airport Pickups: We include free waiting time (typically up to 30 minutes) to allow for delays in customs or baggage collection.
• Flight Monitoring: We monitor flights in real-time. If your flight is delayed, we automatically adjust your pick-up time at no extra charge.
• Additional waiting time charges may apply if the free allowance is exceeded.

7. Journey Times & Delays

• Quoted journey times are estimates based on normal traffic and road conditions.
• London Airport Taxi is not liable for delays caused by road closures, weather, accidents, or other circumstances beyond our control.

8. Contracts & Service Providers

• By booking with London Airport Taxi, you are entering into a contract with a licensed private hire operator or driver allocated to your booking.
• Confirmation of your booking details will be provided by the assigned driver/operator.
• We reserve the right to decline any booking request. In the unlikely event we are unable to allocate a driver, you will be informed promptly and refunded in full.

9. Passenger Responsibilities

• Passengers must ensure they are ready at the agreed pick-up point at the scheduled time.
• London Airport Taxi accepts no liability for missed flights or appointments if passengers are not at the pick-up point on time.
• No smoking, drinking alcohol, or carrying illegal substances is permitted inside vehicles.

10. Liability

• Our liability is limited to the cost of the booked journey.
• London Airport Taxi is not liable for any losses, missed connections, or consequential damages arising from delays or unforeseen circumstances.

11. Complaints & Customer Support

• We strive to provide a reliable airport taxi transfer service. If you have a complaint, please contact us within 7 days of your journey at .
• All complaints will be investigated promptly and fairly.

12. Governing Law

• These Terms and Conditions are governed by the laws of England & Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.